Privacy Policy

Last updated: April 2025

1. Who We Are

ISM Technologies LLC ("ISM Technologies", "we", "us") provides IT rental, managed IT and related services across the UAE. This policy explains how we collect, use and protect personal information.

Website: www.itrentalsdubai.com | Email: [email protected]

2. Information We Collect

We collect information you provide directly to us, including:

• Name, company name, email address and phone number submitted via our contact/quote form
• Project details and requirements you describe in messages
• Technical information such as IP address, browser type and pages visited (via cookies)

3. How We Use Your Information

• To respond to your enquiries and provide quotes
• To deliver rental equipment and services you have requested
• To send service-related communications (order confirmations, support updates)
• To improve our website and services
• To comply with UAE legal obligations

4. Data Sharing

We do not sell or rent your personal data. We may share data with:

• Service providers — Formspree (form processing), Google (analytics if enabled) — under data processing agreements
• Legal authorities — if required by UAE law or court order

5. Cookies

Our website uses essential cookies to function and optional analytics cookies to understand traffic. You can decline non-essential cookies using the cookie banner when you visit the site. Essential cookies cannot be disabled as they are required for the site to work.

6. Data Retention

We retain your enquiry data for up to 3 years for business record purposes, unless you request earlier deletion.

7. Your Rights

Under applicable UAE data protection law you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent to marketing communications at any time

8. Security

We use industry-standard security measures to protect your data including encrypted transmission (HTTPS), access controls and secure hosting. No data transmission over the internet is 100% secure, but we take all reasonable precautions.

9. Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via a notice on our website. Continued use of our services after changes constitutes acceptance.